Klarna
How Klarna's triumphant AI customer-service deployment became a public reversal — and why the hybrid that emerged is the real lesson.
Case Studies
Principles are useful. Seeing them applied in real products is more useful.
Each case study breaks down a production agentic system — its architecture, engineering choices, failures, and what they teach.
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Duolingo
How Duolingo used AI to transform the content pipeline, the product, and the business model — and what its three-layer architecture teaches about agentic design.
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WHOOP Coach
How WHOOP wove artificial intelligence into every screen of its app — architecture, evaluations, and lessons for agentic system design.
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Cursor
How Anysphere built an AI-native code editor by solving three problems simultaneously — latency, context, and suggestion quality.